Refunds and Returns Policy for Fence Impressions (fenceimpressions.com)
Effective Date: 07/26/2023
- Introduction
At Fence Impressions, we value your satisfaction and want you to be completely happy with your fence installation purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward and fair Refunds and Returns Policy, outlined below.
- Eligibility for Returns
a. Product Condition: To be eligible for a return, the fence installation product must be unused, in its original condition, and returned in the original packaging. Any signs of installation or damage to the product may void the eligibility for a return.
b. Timeframe: You have 30 days from the date of purchase to initiate a return request.
- How to Initiate a Return
To request a return, please follow these steps:
a. Contact Customer Support: Send an email to [email protected] with your order details, reason for the return, and any relevant information.
b. Approval: Our customer support team will review your request and provide further instructions if the return is eligible.
- Return Shipping and Fees
a. Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to a defective or damaged product.
b. Restocking Fee: A restocking fee of 15% of the product’s purchase price may apply to non-defective returns.
- Refunds Process
a. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.
b. Refund: If the return is approved, we will process the refund to the original payment method within 5 business days.
- Non-Returnable Items
The following items are not eligible for returns:
- Customized fence installations made to order
- Clearance or sale items
- Defective or Damaged Products
a. Inspection: If you receive a defective or damaged product, please contact us within 7 days of delivery.
b. Replacement: We will replace the defective or damaged item at no additional cost to you.
- Contact Information
If you have any questions or need assistance with returns, please contact our customer support team:
Fence Impressions Email: [email protected] Address: 17117 Hwy 17, Hampstead, NC 28443
- Changes to Refunds and Returns Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website.
End of Refunds and Returns Policy.
Please ensure that this Refunds and Returns Policy is reviewed and approved by legal counsel to comply with all applicable laws and regulations.